---
title: "Email Us — What to Send for a Fast Answer | EverStone CPA"
url: https://www.everstonecpa.com/email-us
description: "The fastest way to reach EverStone CPA is email: what to include, what happens next, and prefilled templates. Send it: answered within one business day."
type: service-or-info
updated: 2026-10-02
faq_count: 4
publisher: EverStone CPA Inc., a Chartered Professional Accountant firm registered with CPA British Columbia and CPA Alberta
service_area: British Columbia, Alberta, Ontario and Manitoba
language: en-CA
contact: info@everstonecpa.com · https://www.everstonecpa.com/book-online
---

[Home](https://www.everstonecpa.com/) Email us

Email first

# Email us, and what to send so the answer comes back fast

**Quick answer:** Email info@everstonecpa.com with the business, what happened and any date. Within one business day you get an answer or the exact questions we need first. No documents until asked.

## The three sentences that matter

- **What the business is.** “Incorporated electrician, one employee, BC” beats three paragraphs of history.

- **What happened or what you’re deciding.** A CRA letter (say which one, or check the [letter decoders](https://www.everstonecpa.com/cra-letter-t2-review) first), a deadline you’re unsure about, a purchase, a hire, an unfiled year.

- **The date, if there is one.** Deadlines change what we do first.

## Prefilled templates — tap, fill the blanks, send

- I got a CRA letter

- I’m looking for an accountant

- I just have a question

## What happens after you hit send

A person reads it, usually the same day, always within one business day, and replies with an answer or two or three precise questions; if more is needed, [we follow up in detail](https://www.everstonecpa.com/book-online). Hold attachments until asked; we request them by secure upload link.

Prefer a form? The [contact page](https://www.everstonecpa.com/contact-us) reaches the same inbox, same promise. The phone number tops every page, but writing keeps details from getting lost.

## What to send with the question

One attachment often beats three follow-up emails. For a letter, attach it: the reference number in the top corner tells us the program account and year. For a return, send the return, not a description. For a pending decision, the numbers you are weighing are enough.

Do not send anything we have not asked for. A year of bank statements attached to a one-line question slows the answer and puts records in an email thread that belong in a secure upload once an engagement starts.

## If you would rather not write it out

A question that takes three paragraphs to type takes two minutes to say, and an email enquiry carries no obligation. For one specific question rather than a client conversation, the paid Advice Call is designed for it.

## Common questions about email us

**How fast is the reply, really?**

Within one business day, and usually the same day for anything sent before mid-afternoon Pacific. The promise is a substantive reply — an answer or the exact next questions — not an autoresponder. Ask about your case →

**Is the email answer free? Where’s the line?**

The first exchange is free: it exists to establish what you are facing and whether we fit. Anything that becomes actual engagement work gets scoped and quoted in writing before it starts — you will never discover a fee after the fact.

**Should I attach my statements or the CRA letter?**

Not in the first email. Describe it — or name the letter — and we will ask for exactly what is needed by secure upload link. Financial documents deserve better than sitting unencrypted in two inboxes.

**Is email secure enough for tax questions?**

For describing a situation, yes. For documents and anything with SINs or account numbers, we move to a secure upload link — which is precisely why the first email should be description, not attachments.

## One business day. Every message.

The templates above are the fastest start. Or just write it your way — the promise is the same.

[Get My Fixed Quote](https://www.everstonecpa.com/book-online)Email us your question

★★★★★

“Personal. Professional. Responsive. Plus he saved me a bundle!”

Corrin Skalbeck · Google Local Guide

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Source: https://www.everstonecpa.com/email-us
Prices: https://www.everstonecpa.com/pricing · Contact: info@everstonecpa.com · https://www.everstonecpa.com/book-online