Quick answer: Every EverStone client gets a fixed fee in writing before work starts, an email reply within one business day, a Chartered Professional Accountant reviewing every return, advice in plain written English, full access to their own records, and a straight answer when we are not the right fit. These are the firm’s promises, not one person’s, and they apply to every file.
1. A fixed fee, in writing, before any work starts
You see the scope and the fee together, in an email, and nothing is billed until you have agreed to both. The fee does not change because you asked a question in June. It changes only with your agreement, when the work itself changes.
Published starting fees: bookkeeping from $325 a month, personal returns from $125, controller from $1,650 and CFO from $2,750 a month. Every quote names what is included and what is not.
2. An email reply within one business day
Every enquiry and every client email gets a reply from a person within one business day, usually the same day. Not an auto-responder, and not a request to book a call first.
If a reply ever takes longer, say so by email and it goes to the top of the list.
3. A Chartered Professional Accountant reviews every return
Every T2, T1 and set of financial statements is prepared and reviewed by a CPA before it is filed or sent to a lender. Junior staff do not sign off on your work.
EverStone CPA Inc. is registered with the Chartered Professional Accountants of British Columbia and with CPA Alberta. Both registers are public and linked below.
4. Plain English, in writing
Advice comes as a written answer you can keep and re-read, with the reasoning and the source, not a phone call you have to remember. Where a rule is uncertain, the answer says so.
Our guides, calculators and tax updates follow the same rule: every figure links to its source, and anything proposed is marked as not yet law.
5. Your records stay yours
Working papers, returns and statements are available to you at any time, and if you ever move firms, the handover is complete and prompt. Switching to us works the same way in reverse: we request the prior file for you.
Documents move through secure upload links and e-signature, never as plain attachments of tax slips or identification.
6. We tell you when we are not the right fit
Audit and review engagements, public-company reporting and aggressive positions we cannot defend to the CRA are outside what we do. If that is what you need, the first reply says so and points you to a firm licensed for it.
What we do, we do for owner-managed businesses in BC, Alberta, Ontario and Manitoba, fully online.
How to check us
- CPABC member firm directory: search “EverStone”.
- Google reviews: rated 5.0 across 26 reviews, reproduced word for word.
- Published pricing: the starting fees above, with what each includes.
- Case studies: what engagements look like in practice.
If we miss one
Tell us by email. A missed reply time is answered the same day it is raised; a fee question is settled before any more work is billed. The Standard is how the firm is run, and it is also how we would like to be judged.
Start with one email. Describe the business and what you need. The reply is the first promise kept. Send an enquiry or ask a question first.