Quick answer: Send your situation to info@everstonecpa.com — what the business is, what happened, and any date attached. You’ll get a substantive reply within one business day: an answer where one is possible, or the exact questions we need answered first. No documents needed until we ask.
The three sentences that matter
- What the business is. “Incorporated electrician, one employee, BC” beats three paragraphs of history.
- What happened or what you’re deciding. A CRA letter (say which one, or check the letter decoders first), a deadline you’re unsure about, a purchase, a hire, an unfiled year.
- The date, if there is one. Deadlines change what we do first.
Prefilled templates — tap, fill the blanks, send
What happens after you hit send
A person reads it — the same day in practice, within one business day as a promise. You get either a real answer or two or three precise questions, and if it warrants a conversation we include a booking link so you pick the time. Attachments: hold them until asked; we’ll request exactly what’s needed through a secure portal rather than have statements sitting in an inbox.
Prefer a form? The contact page has one, and it lands in the same inbox with the same one-business-day promise. Prefer the phone? The number is at the top of every page, though for anything with details worth getting right, starting in writing means nothing gets lost.
What to send with the question
Most questions are answered faster with one attachment than with three follow-up emails. If it concerns a letter, attach the letter — the reference number in the top corner tells us which programme account and which year it came from. If it concerns a return, the return itself is more useful than a description of it. If it concerns a decision that has not been made yet, the numbers you are deciding on are enough.
What not to send is anything we have not asked for. A full year of bank statements attached to a one-line question slows the answer down rather than speeding it up, and it puts records into an email thread that would be better off in a secure upload once an engagement starts.
If you would rather not write it out
A question that takes three paragraphs to type usually takes two minutes to say. The free consultation is a video call for exactly that, and there is no obligation attached to it. If the question is a specific one you want answered rather than a conversation about becoming a client, the paid Advice Call is the route that is designed for it.
Common questions about email us
How fast is the reply, really?+
Is the email answer free? Where’s the line?+
Should I attach my statements or the CRA letter?+
Is email secure enough for tax questions?+
One business day. Every message.
The templates above are the fastest start. Or just write it your way — the promise is the same.
Book a free consultationEmail us your question“Personal. Professional. Responsive. Plus he saved me a bundle!”